The Sweet Service Award goes to the people of Cape Town, who came to the party in donating clothing, food, beverages, and bedding for the residents of Imizamo Yethu, who were left destitute after a devastating fire this past weekend. Donations were dropped off at the fire stations in Sea Point and Hout Bay, at Pick ‘n Pay outlets, at La Parada Constantia Nek, and at schools in Hout Bay. A collection drive on Ryan O ‘Connor’s Breakfast Show on Kfm on Monday raised in excess of R1 million alone. All non- perishable foods and Continue reading →
Tag Archives: Multichoice
Multichoice Sweet Service and Nedbank Sour Service Awards!
The Sweet Service Award goes to Multichoice, and its Technical Support Supervisor Multichoice Southern Region Justin Linley, for proactively reacting to a Sour Service Award which went to Action TV, a Multichoice-approved supplier. He requested feedback about the installation, and had promised to come and check it at my property, but did not do so in the end. He said that I would be called by Action TV, but the owner and I had difficulty in understanding each other. He never called back. Continue reading →
Woolworths/Multichoice Sweet Service and Post Office Sour Service Awards!
The Sweet Service Award is shared by Woolworths and Multichoice, the latter having one of the worst customer service reputations! Word must have finally got to management about the shocking service levels, and they now send an e-mailed questionnaire once one has interacted with a staff member, referring to various aspects of the interaction with the staff member, mentioned by name and surname. One would have thought that the lady I spoke to did not know about the service Continue reading →
Post Office Sweet Service and Multichoice Sour Service Awards!
The Sweet Service Award goes to the Post Office in the V&A Waterfront, and its staff member Jacques Jordaan. I went to the Post Office to check why a ring, which I had lost at a B&B in Brockenhurst in the UK, still had not arrived, 6 weeks after it had been posted. I had a tracking number, and was told that it was sitting at CapeMail, the postal head office for our area. Jacques called them, and said that the customs officials there needed a purchase invoice, before releasing it. As I had inherited the ring from my late mother earlier this year, there was none. I had to go to the Waterfront branch to present my passport in proof of having been in Europe in June/July! The ring was then sent to the Waterfront branch, costing R20 to receive! All the way through the process, Jacques kept me informed by email, with amazingly quick response time to my emails. I had not received any communication from CapeMail that my ring was with them, and that they needed the invoice! Continue reading →