The Sweet Service Award goes to Pick ‘n Pay Camps Bay and its Manager Gavin Grobler, for his assistance in the purchase of a watermelon.  The Garden’s Centre branch, which supplies our grocery requirements, did not have watermelons in stock.  I called the Camps Bay store, and received prices for whole and cut watermelons.  I told him that I would send my housekeeper Teresa to him, to buy a whole watermelon. Gavin was concerned that the watermelon was too heavy for her to carry, and sent one of his staff to carry it back to our guest house for her.  I Tweeted a thank you to Gavin and his branch, which message was passed on to him via their head office, resulting in him calling to thank me.  This excellent service came from a branch that has had a terrible service reputation in the past, prior to Gavin heading up the branch. Continue reading →