The Sweet Service Award goes to TakeaLotcom, for its beyond efficient handling of customer collections of orders the day before the Corona Virus Lockdown. The day before I had communicated with one of their staff, who told me that my order could not be collected because one item, the skipping rope I needed for my Lockdown exercise, was not in stock. She assisted me in ordering a different brand which was in stock, and the next morning I received a message to say that I could collect my order. There was a short queue at the entrance to the Business Park in Montagu Gardens, I found parking easily, and found the entrance. I had to check in on a Tablet at the entrance, someone assisting me. I then sat down in the Collections Department, expecting a long wait, but it was less than 5 minutes before my name came up on the screen. I had to sign a piece of paper, hand in a form at the exit, and off I went with my skipping rope, the collection taking ten minutes! Later that day the rest of my order was delivered to my home. Continue reading →
In the 2018 Brandz study by Kantar Millward Brown it has created a list of ten most trusted South African brands, a list which includes mainly food products, the 75 year old KOO one of these and right at the top on Trust, and the very new online shopping brand Takealot.com, already ranked third. None of the country’s largest value brands appear on the top trusted brand list. 
The Sweet Service Award goes to Takealot.com for its amazing efficient service. I am a very new online shopper, and awarded the company a Sweet Service Award for my previous shopping experience with them. I ordered the DVD ‘Walking the Camino’ via their service, and was notified that it would only be available by the end of May, given that they had to order it in. Two weeks ahead of the delivery date I was notified that the DVD was available for collection. We were very impressed