The Sweet Service Award goes to Bernard Coppez optometrists, for assisting me in getting an appointment today, to test my script for a new pair of glasses, written by my ophthalmologist, following two eye operations. I was checking the prices of two optometrists, and the waiting time for the checking of the script, apparently a standard procedure, was one week at Riaan King Camps Bay optometrist, its prices going up each time I spoke to them. The receptionist at Bernard Copper tried her best to find me a 15 minute slot, squeezing me in for today.
The Sour Service Award goes to Discovery, for its prescription …. pardon the pun…. that a Classic Status medical policy holder must go to Mellin’s Optometrists to have one’s Specs made, to qualify for a 20% discount. Firstly, there is no branch of this optometrist outlet in the Cape Town city centre or Atlantic Seaboard. They are in Durbanville, Tableview, Stellenbosch and Somerset West, the closest one to me being in Claremont. Second, they do not have staff answering the phone at the branches, each call going through to a call centre, so you need to call their call centre to ask the branch to call one back! On this basis I decided to forego the Discovery Cashback, and to support an optometrist closer to home.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein, My Cape Town Guide/Mein Kapstadt Guide Instagram: @Chrissy_Ulmenstein @MyCapeTownGuide
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