The Sweet Service Award goes to Sandak-Lewin and its CEO Carl Smit, for his very surprising but welcome acceptance of my request that his company not increase its management fee to our apartment block by more than the CPI of 4%, having taken 10% increases from us in the past three years, without permission from us as Trustees. Mr Smit has not been very professional to me in the past, in his response when I have written to him about the poor service we receive from his Portfolio Manager Greg Anderson since he took over our apartment block two years ago, not ever having set foot in it, and being very poor in responding to emails, or in actioning maintenance issues!
The Sour Service Award goes to Standard Bank, which blocked my credit card after I paid a number of suppliers and used my card at various outlets to pay my accounts on one day at the beginning of the month, I reacting positively to an sms message which checked that the payments were correct and done by me. Two days later I used my card, and the payment was declined despite having enough funds on the card. As I needed to make a number of payments on that day, I called the bank’s Fraud Department, which confirmed that my card had been blocked, without notification or justification. I had to answer a number of security questions to get my card unblocked!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein, My Cape Town Guide/Mein Kapstadt Guide Instagram: @Chrissy_Ulmenstein @MyCapeTownGuide
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