The Sweet Service Award goes to the Western Cape Blood Service, and its Branch on Long Street especially, for doing an amazing job in encouraging blood donors to donate blood. I receive an sms message every three months to donate blood, and the welcome at the Branch is warm, the Covid protocol is strict, my iron level is checked, my blood pressure is checked, I receive a juice while donating blood, and I receive a wonderful cup of tea afterwards, with a selection of biscuits and fruit cake. One of the ladies who ‘checks’ us in knows that I drink my tea black and weak, and makes it to perfection. We receive a gift on most visits, yesterday’s gift being a pair of winter socks (will be passed on), and two branded masks.
The Sour Service Award goes to Sandak-Lewin Trust and its Portfolio Manager Greg Anderson! I have the misfortune to have to deal with this inefficient non-customer orientated company since I moved into EbbTide Apartment block three years ago. Anderson took over our building two years ago, and does not appear to care, his response time being pathetic. Last year he promised us a same-day reply, acknowledging his response weakness, but it lasted for a month. Eight days ago I requested information and commented about incorrect minutes pertaining to R1 million maintenance quotes which we were sent by Anderson: four companies’ quotes broken down into Waterproofing, Painting, etc, but without any specs as to what is to be repaired! When the non-response takes too long, I request assistance from MD Carl Smit, who has an impressive response time. However, whenever I complain about the company’s poor service, and request that Anderson be replaced, Smit attacks me personally, rather than remaining professional and business-like. He is not impressed with previous Sour Service Awards his company has received, as they appear on the first page of Google! One wonders why he does not replace Anderson with a more efficient Portfolio Manager to prevent future Sour Service Awards and complaints from me?
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this Blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein, My Cape Town Guide/Mein Kapstadt Guide Instagram: @Chrissy_Ulmenstein @MyCapeTownGuide
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