The Sweet Service Award goes to Discovery Insure, and its Claims Administrator Tovhowani Mufamadi, for the excellent service I received from him in efficiently dealing with my claim for damage caused due to a storm, responding almost immediately to my emails, and keeping me posted during all the steps of the claim process. I had switched to Discovery Insure just two months prior to the storm, but that did not affect my claim. Of all the Discovery staff that I have dealt with telephonically or by email during Lockdown Tovhowani has been a shining star compared to the other Discovery staff. He received a 10/10 score from me when Discovery sent me a service survey. Continue reading →
Monday 21 September 2020, Day 1 of Level 1, Day 179 of Lockdown 😷
The Sweet Service Award goes to TakeaLot, for its amazing service in delivering an order for cat food and cat litter a day earlier than promised. When ordering, I was given the choice of receiving it the following day with a delivery charge, or a day later without a delivery charge, so I chose the latter, only to receive a SMS to announce its delivery a day later. I really enjoy dealing with this online ordering company, because of its efficiency and its ease of ordering. 
The Sweet Service Award goes to Discovery Insure, for its amazing efficiency and generosity in sending an assessor to my house in Hermanus, which was badly damaged in the wind storm on 13 July, damaging two sliding doors as well as a bathroom window, at a repair cost of just over R40000. The assessor has been appointed by Discovery Insure to do the repair work. The invoice from a Hermanus builder to temporarily board up the damaged sections of the building was accepted by the company too, and is due to be paid out. What makes all of this so amazing is that I only switched to Discovery insure just short of three months ago.