The Sweet Service Award goes to Haus & Laib Deli and its co-owner Cheryl Hauslaib, in organising gammon for us on Christmas Eve when they themselves had sold out of it. She called her previous employer Hartlief in Garden’s Centre, and arranged for us to get some slices kept for us until we arrived there. She also has Carrot Salad freshly made for me, when they are out of stock. Continue reading →
Tag Archives: WhaleTales Sweet & Sour Service Award
Sweet Service Award to Woolworths; Sour Service Award goes to Wesley Thomas!
The Sweet Service Award goes to Woolworths in the Waterfront, and its Manager Warren Sitzer. I received poor service in looking to buy wine glasses in the Homeware department, so poor that I went to buy some at @Home instead. At Country Road inside the Woolworths store I wanted to pay for a top, but there was no staff member to be seen. I wanted to relate both service issues to a manager, and Warren listened, apologised with charm, and brought me some roses. He said he remembered my son and I shopping at the Paarl Mall branch more than ten years ago, when we lived in Franschhoek. He also shared the amazing developments lying ahead for this Waterfront branch. He invited me to chat to him at any time that I experience any problems at this branch. Wow!
Nu-Line Elevator Products Sweet Service Award; Look Africa Sour Service Award!
The Sweet Service Award goes to Nu-Line Elevator Products, the company servicing the lift in the new apartment block in which I live. For the first time since living in the apartment I exited it via the lift, as I do every day, but without taking my car and apartment keys. To get to the basement garage, I press a lift button, but to get back to one’s apartment, one needs to insert the lift key. As soon as I got to the garage, I realized that I had left all my keys in my apartment, but wouldn’t be able to get back into it. I was on my way to see a movie at the Labia, and could see myself spending the night sleeping in my open car in the garage. I called Stuart Bailey who has my spare keys at his home, but he was on the Garden Route. Carel Liebenberg of Constantia Nek had a key to Stuart’s room, so he could find my keys, and very kindly offered to drive them to me. Henry, our Operations Manager, suggested calling Sea Point Locksmiths, to open my apartment side door, but it took them a while to return my call! But the surprise in this drama was Nu-Line, the lift company, which I had contacted on an emergency number, intended for persons stuck in a lift. Llewellyn, the lift technician, arrived ten minutes after my call to that number, and with the luck of the Parisian owner Magali above me being at home, the lift man was able to climb on top of the lift via her apartment, like they do in the Tom Cruise movies, and get it to stop on my floor, jump off, and unlock my side door! This sequence of events was more exciting than the movie itself.
Wizardz Sweet Service Award; Senior Advocate André Bosman Sour Service Award!
The Sweet Service Award goes to Wizardz, and its assistant Yumnah, who assisted me in the layout and first print run of my first book ‘SwitchBitch: My journey of transformation from Sour to Sweet’. I had a deadline for the launch for 20 December, and I was in Yumnah’s hands to get the copies printed and bound by the day before. I received a message on the 15th already, telling me that the books were ready for collection at the Garden Centre branch. This was unexpectedly good service. In a very quick turnaround time, the staff was also able to print a small amount of menus onto the photograph of the book cover, which meant that I did not have to wait for them or return to fetch them! Continue reading →